Complaints upon complaints keep accumulating every year about the Financial Aid Office, as students get told one story about their financial aid and something else ends up happening. The financial aid office needs to get its act in order and try not to make as many unacceptable mistakes that seemed to be negatively impacting student’s lives.
LancerPoint was supposed to solve a lot of these ongoing problems and make things easier for students in need of financial aid. Instead, it has been a mess and financial aid has been thrown into fray.
One of many problems is when the staff at the financial aid office is told to tell students to check their message inbox on LancerPoint for financial aid updates, but even they don’t know exactly where this mysterious “inbox” is.
It’s unacceptable for vital messages to be sent to students via LancerPoint months ago and yet students aren’t aware of these incoming important messages until months later.
The answers to all questions can’t be “check LancerPoint”. Because if that is the case then why do we have a financial aid office in the first place. There must be a better way than to just rush students through the line just to be able to say “next”.
Answers to student’s financial aid questions depend on which financial aid clerk you ask. One clerk would give one answer while another would give you a totally different answer to the same question. It seems evident that proper training at the FAO is a serious problem.
It’s understandable that there is a learning curve, for all of us, associated with the new LancerPoint system.
Proper training of office personnel is a good start to help elevate some of these problems. It would be extremely helpful for students if clerks understand LancerPoint so in turn they can properly inform students of LancerPoint notifications.
Overall, there has to be a more efficient way of communicating with the students on these important matters. It is unacceptable for students to be left in the dark where their financial aid is concerned.